STORE POLICY

This Privacy Policy outlines how Nicholls Custom Designs ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from nichollscustomdesigns.com (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.

 

Please carefully read this Privacy Policy. By using and accessing any of the Services, you agree to the collection, use, and sharing of your information as described herein. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take other necessary steps as required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources in the past 12 months, as outlined below. The information we collect and use depends on your interactions with us.

 

In addition to the specific uses stated below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

Information We Collect Directly from You

Information you provide to us directly through our Services may include:

 

- Basic contact details such as your name, address, phone number, and email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

- Account information including your username, password, and security questions.

- Shopping information including the items you view, add to your cart, or add to your wishlist.

- Customer support information including any information you include in your communications with us, such as when you send a message through the Services.

 

Some features of the Services may require you to provide certain information directly. You have the option to not provide this information, although it may restrict your use or access to these features.

 

Information We Collect through Cookies

We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information related to your interactions with the Services.

 

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf. These third parties may include:

 

- Companies that support our Site and Services, such as Shopify.

- Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders, as part of our contractual obligations to you.

- Third-party services and platforms that collect information when you visit our Site, open or click on our emails, or interact with our Services or advertisements, in order to provide us with information to better tailor our services, products, and advertising on our Site and other websites.

 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, nor for the policies or practices of these third parties. For more information, please refer to the section below, "Third Party Websites and Links."

 

How We Use Your Personal Information

We use your personal information for the following purposes:

 

- Providing Products and Services: We use your personal information to fulfill our contractual obligations to you, such as processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing and maintaining your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.

- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending marketing communications via email, text message, or postal mail, and displaying advertisements for our products or services. This may involve tailoring our Services and advertising on our Site and other websites.

- Security and Fraud Prevention: We use your personal information to detect, investigate, and take action against possible fraudulent, illegal, or malicious activity. We encourage you to maintain the security of your account credentials and not share your username, password, or other access details with anyone. In the event you believe your account has been compromised, please contact us immediately.

- Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship.

 

Cookies

Similar to many websites, we use cookies on our Site. We use cookies to enhance and improve our Site and Services, remember your actions and preferences, and analyze user interactions with our Services in order to administer, improve, and optimize them. We may also allow third parties and service providers to use cookies on our Site to customize services, products, and advertising.

 

Most browsers automatically accept cookies, but you can choose to remove or reject cookies through your browser settings. However, please note that doing so may negatively impact your user experience and may cause certain features and general functionality of the Services to work improperly or become unavailable. Additionally, blocking cookies may not fully prevent the sharing of information with third parties, including our advertising partners.

 

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. These circumstances may include:

 

- Vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

- Business and marketing partners, including Shopify, who provide services and engage in advertising efforts. These partners will handle your information in accordance with their own privacy policies.

- Third parties to whom you direct, request, or otherwise provide consent for us to disclose certain information, such as shipping companies or when using social media widgets or login integrations.

- Our affiliates or other entities within our corporate group, for legitimate business purposes.

- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, respond to subpoenas or search warrants, enforce applicable terms of service, or protect or defend the Services, our rights, and the rights of our users or others.

 

Category             Categories of Recipients

Identifiers, such as contact details and certain order and account information

Commercial information, such as order information, shopping information, and customer support information

Internet or similar network activity, such as Usage Data

Vendors and third parties who provide services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

Business and marketing partners

Affiliates

 

We do not use or disclose sensitive personal information to infer characteristics about you.

 

User Generated Content

The Services may allow you to post product reviews and other user-generated content. Please note that if you choose to submit such content to public areas of the Services, it will be publicly accessible.

 

We do not control who has access to the information you choose to make available to others and cannot guarantee the privacy or security of such information. We are not responsible for the privacy or security of any publicly available information or for the accuracy, use, or misuse of any information disclosed or received from third parties.

 

Third Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you visit or follow links to these sites, which are not affiliated or controlled by us, please review their privacy and security policies, as well as their terms and conditions. We do not guarantee or assume responsibility for the privacy, security, accuracy, completeness, or reliability of information found on these sites. Please be aware that any information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users without limitations on its use by us or third parties. Our inclusion of such links does not imply endorsement of the content on these platforms or of their owners or operators, unless stated otherwise on the Services.

 

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.

 

Security and Retention of Your Information

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transit. We recommend avoiding unsecure channels when communicating sensitive or confidential information to us.

 

The length of time we retain your personal information depends on various factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

 

Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information. Please note that these rights are not absolute, may only apply in certain circumstances, and we may decline your request as permitted by law.

 

- Right to Access/Know: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.

- Right to Delete: You may have the right to request the deletion of personal information we hold about you.

- Right to Correct: You may have the right to request the correction of inaccurate personal information we hold about you.

- Right of Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and subject to exceptions.

- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.

- Withdrawal of Consent: If we rely on your consent to process personal information, you may have the right to withdraw your consent.

- Appeal: If we decline your request, you may have the right to appeal our decision by contacting us directly.

- Managing Communication Preferences: You can choose to opt out of receiving promotional emails by using the unsubscribe option provided in our emails to you. If you opt out, you may still receive non-promotional emails about your account or orders.

 

You may exercise any of these rights through the channels indicated on our Site or by contacting us using the contact details provided below.

 

We will not discriminate against you for exercising any of these rights. In some cases, we may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. You may also designate an authorized agent to make requests on your behalf, in which case we will require proof of your authorization and may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us or filing a complaint with your local data protection authority.

 

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including in the United States. Your personal information may also be handled by staff, third-party service providers, and partners located in these countries.

 

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country with an adequate level of protection.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at jgncustomdesigns@icloud.com.